--Supporting Good People Doing Great Things-- Ricci specializes in B2B and B2gov SALES EFFICIENCY. "I increase capture rates, reduce lost opportunities, and streamline processes." Radian International (now URS) enjoys the benefits of a capture rate raised from 43 percent to 71 percent. She designed and implemented a program to create order from chaos. The team Laura trained for Radian continues to win over 85 percent of their targets. Virtual teams and training long distance are specialties. Twenty-six members of a global team were trained virtually and work together virtually. "Ricci helps firms select the best candidates to succeed as virtual managers and then she coaches them in the skills needed to develop rapport on-line."