Playbooks: Inventory Management (WF Planners), Workforce (Scheduling / Contact Centers), Strategic Planning, Finance, and Performance Management Business Intelligence/Analytics process improvement solution. Consolidation of multiple key business metrics and data visualization in an executive presentation format to help understand historical trend and paint the path for the future (forecasting). Produced in a day over day, week over week, and month over month view to help "call the play" and make appropriate cost effective business decisions for a particular day. Data must be accessible and reportable Planners: Highly customizable Inventory Management, Finance, Contact Center, Capacity Planning tool (Automated) used to help capture historical production performance and produce forecasts with the ability to produce scenarios to improve the process of forecasting and proactive capacity planning. Customizable to any business area and their skilling. Data must be accessible and reportable. Dashboards: Customizable data visualization for any data set. Data must be accessible and reportable. Ad-hoc Reporting: Customizable reports for any data set. Data must be accessible and reportable.