During my University studies I improved my analytical skills to comprehensively analyze and interpret policies, procedures and situations in a multifaceted way. I have gained experience in quality management, customer satisfaction, market research, market analysis. Also I have experienced in project management within innovative projects and collaborative customer relationship management (CRM). I have experience working in cross- cultural teams. I'm able to work in a dynamic, collaborative, and multitasking way within compressed time frames.SpecialtiesQuality management, change management, project management, business process reengineering, business analysis, organizational analysis, customer satisfaction, process innovation. For more information visit the linkedin public page http://www.linkedin.com/in/marialorenzaveltri