Experience: Nearly 20 years in a wide variety of business, operational and technical capacities to include Training Development and Delivery, IT Project Management; Policies, Processes and Procedures; Audit, Compliance and Security; and ERP, CRM and SCM.
Credentials: BBA, MBA, PMP, CISA, CISSP. Actively pursuing ITIL certification, CIA and PMP.
Expertise: Focused on delivery of high quality Instructional Design (training), Project Management, Process Engineering and Remediation, IT Compliance and Internal Audit for SOX/ISO/PCI/HIPAA, Marketing Research and other Documentation Services.
Instructional Design (Training) and Delivery: Excel 2007, SAP, Siebel, and Ariba (both technical and business processes), SharePoint 2003 and 2007, IT Change Management, Auditing Principles, etc.
Frameworks: Direct experience with PMI, ISO 9001, ISO 20000, ITIL Service Delivery, Six Sigma, CoBIT, COSO, and CMMI.
Documentation Services: Policies, Procedures, Processes, Technical Writing, User Guides,
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