Generating new sales leads to support the project leader for customer campaigns Define configuration specifications and business analysis requirements Perform quality assurance ->Define reporting and alerting requirements ->Own and develop relationship with partners, working with them to optimize and enhance our integration ->Help design, document and maintain system processes ->Report on common sources of technical issues or questions and make recommendations to product team ->Communicate key insights and findings to product team ->Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer