An extensive background in Global IT Operations (ITO) with over 7+ years’ experience in developing, directing and leading a distributed workforce leveraging ITIL and Project Management methodologies .A skilled communicator with the ability to interact effectively with the management as well as users to ensure smooth implementation of projects/ processes. Has excelled in managing multiple projects concurrently with strong detail, problem solving and follow-through capabilities. Have the ability in managing, motivating and building cohesive teams that achieve results.