A dedicated, self-motivated and goal-oriented telecommunication expert with over 6 years experience. With a proven track record and consistent success designing, implementing, troubleshooting and maintaining a broad range of large unified communication & collaboration solutions. Long term experience working in contact center environments with predictive dialers and CTI solutions. Being the lead engineer I am experienced in the full project life cycle providing value-propositions ranging from demo solutions and pre-sales proposals to network/cluster designs, bill of materials, implementation, testing and the related documentation for each phase such us Scope of Work, High Level Design, Migration Plan, Test Plan, etc I am passionate and tireless, constantly pursuing higher education in the unified communication, contact center and recently in the data center fields, always looking for ways to improve my skills. Proof of this is my recent achievement getting the CCIE Voice certification on my first attempt. I am always looking for new challenges to fulfill the greatest customer expectations. Throughout my career I have worked in different environments with new technologies as well as in multicultural teams with great adaptability. * Certifications: Skills: # Protocols H323, SIP, SCCP, MGCP, XMPP. # Dial plan design, QoS, CUCM Security Mixed Mode. Presence XMPP federation. # VMware ESXi, vCenter and Hyper-V. # Microsoft LYNC. # Avaya Communications Manager, AES, Vectoring. # Altitude