Developed documentation and maintenance procedures for numerous processes. • Provided computer lab training on Microsoft Office Suite and computer use. • Detected networking issues from symptoms in hardware/software and Fluke device. • Assisted Active Directory management (Windows Server 2003/2008). • Built new computers from ordered parts and installed operating systems and applications. • Installed hardware, software packages and patches (approx. 300 workstations). • Specified and placed orders computers and peripherals to outside vendors for user needs. • Evaluated new hardware and software and made recommendations to Supervisor. • Diagnosed/solved problems from computer behavior & user comments. • Delivered superb front line support for computers in 10-15 separate departments.