Service is the act of providing assistance to customers to meet their needs and make their experience as positive and seamless as possible. Customer service usually involves addressing customers' questions, concerns, and feedback about products or services. Employers need to understand your capabilities in customer service to know that you have the skills necessary to help customers and ensure their satisfaction.

To showcase your customer service skills, you need to emphasize your ability to listen actively, empathize with customers, and communicate effectively. You should also be able to handle and manage customer complaints, and take ownership of resolving issues in a timely and efficient manner. If you have prior experience in customer service, you can highlight specific instances where you have successfully assisted customers and resolved their issues. Furthermore, highlighting transferable skills such as attention to detail, problem-solving, and critical thinking can demonstrate your ability to handle complex situations and provide excellent service.

Some useful customer service skills include:

By showcasing your customer service skills and experience, you can help employers understand that you are capable of providing high-quality service to customers and contribute to improving customer satisfaction and loyalty.