Created online Help files for a major software company. I automated the transformation of technical support solutions from XML into CSS-based HTML solutions via XSLT and subsequent cleanup. The same technologies were used to automate the production of several weekly HTML newsletters. Also wrote and produced CHM files for online training and reference. Published technical book author. I've written one book, Teach Yourself Web Publishing with Office 97 in a Week, and contributed to 5 others including HTML 4 Unleashed, Microsoft Office 97 Administrator's Desk Reference, Microsoft Office 2000 Administrator's Desk Reference, Using Word 2000, and Using Word 2002.