• Knowledgeable in advanced excel formula and macro VBA. • Created MP9171BW Converter using Macro VBA. • Knowledgeable in Lotus Notes. • Knowledgeable in Service Now ticketing tool. • Generates Monthly Operations Scorecard presentation packages for both Geo and Worldwide MPS accounts. • Create Orders, Invoices, Delivery Reports and Sales Reports using SAP. • Efficient in doing administrative tasks such as office works and reports creation. • Highly skilled in customer care, relationship building, problem solving, root cause analysis, action plan tailoring, coaching, and mentoring. • A consistent top performer in quality and customer satisfaction with extensive knowledge of processes and principles for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Process sales orders, replacements, refunds, credit memos, tracking and order confirmations. • Experienced in grading calls and coaching agents for those failed sessions. • Strong background in Microsoft Office products and Windows application including latest version and edition. • Knowledgeable in creating, editing, and updating specific domains and websites.