Unified communication/collaboration architecture design, implementation, and Operation. Call Manager, IMP, Unity, Jabber, VoIP, IP Phones, Licensing, Voice Gateway, SIP CUCM Administrator, Operation Management, Global Multi-Cluster VoIP Network, IMP, Unity, Expressway E-C, Video VCS/TMS, Backup, Call-Center, Auto Attendant, Prime Provisioning ? Design Implementation, Upgrades and Migration Operation, Security and Bug release upgrades, Current CUCM 11.5 ? Troubleshooting Support at Highest Level, CUCM, Networking and Telecommunication Solutions. ? Resolved multiple “Quality of Service” and Performance issues with CUCM ? Implemented migration of multiple offices to CUCM, provided guidelines and reference documentations for the architecture design, troubleshooting guidelines, and user reference materials ? Call Manager, Unity, Advanced Auto Attendant, Call Center Express, Tele-Presence, Jabber/WebEx, Licensing, SIP Trunks, Gateway/Gatekeeper, Prime Provisioning administration, “UCaaS”, Data Center and Cloud Services ? Design Tools, Configuration, RTMT, Performance Analysis, CLI, Trouble-Shooting, Excellent Documentation, RFP, SOW, White-Papers, Presentations, Trouble Shooting and Training Guides ? Working with partners and third party agencies across multiple technologies and complex solutions ? Customer oriented and Business minded, Highly Reliable, Professional, Creative, Helpful and Resourceful