A professional from Delhi, capital of India, having an experience of more than 4 years. Also I have worked for major companies and clients like India infoline, Cogent E services, iEnergizer, M A D Marketing Pvt Ltd etc.
I am in love with Writing and also with customer support.
My KRA's include:
• Listening to calls and providing feedback to agents
• Preparing quality dashboards
• Identification of bottom quartile and planning refreshers for the BQ group
• Involved in training of new resources on the product
• Maintaining callable customer data for research and development
• Frequent Focus group sessions with the team to address their challenges
• Monitoring of team’s daily/weekly/monthly KRAs
• Making presentations for prospect and existing clients
• Actively involved in outdoor drives with the management groups for their presentations to make new customers
• Part of the hiring team at the Sec 10 office. Involved in hiring the right candidates for the job
• Based on my performance, given additional responsibility of handling Quality team along with a dedicated team of production agents.
• Asked to involve in hiring and training of new resources.
Below mentioned are the training I have attended:
• PS 1 certification for Airtel (required for trainer)
• 3 month’s computer diploma post completing 10+2
I can assure that I am 100% committed towards my customer and project as I take limited number of projects at one time so that I can give each one exactly what it needs.
Since customer satisfaction is my first priority, I make myself available, I always go the extra mile.
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