I am a customer-focused professional with 10+ years of experience in customer service, student support, administration, recruitment support, and sales. I have extensive experience providing professional support through telephone, Outlook email, and Microsoft Teams while building strong relationships with customers and resolving enquiries efficiently.
During my nearly 6 years with KBM Training & Recruitment (UK), I progressed from Student Support Officer to Student Support Executive, managing student enquiries, enrolments, attendance, portal access, and course administration using Portal EMS, Orbie Portal, and Zoho CRM.
My background also includes Business Development, Quality Management, and Accounting, giving me a strong understanding of customer service, administration, and business operations. I am recognised for my communication skills, attention to detail, problem-solving abilities, and collaborative approach.
I am currently open to remote and UK-based opportunities in Customer Service, Customer Support, Customer Success, Administrative Support, Student Support, and Virtual Assistance, where I can contribute to delivering outstanding customer experiences and business success.