cecil.royer

Hamilton, Ontario, Canada

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Customer Service

As the manager, trainer and recruiter for an outbound third party tele-sales campaign for A leading Canadian financial institution, who also ranks among the world’s top online financial service firms. In less than 2 12 weeks, our agents(30-130) were able to fast track through orientation and client-specific training, transition onto the production floor, and reach the client’s expected performance, quality targets. In one year, the teams I trained and managed generated over $20 million in premiums and enrolled 11,000 clients per month into a new form of insurance coverage. A relationship that began in 2005 with only one product offering has now grown into a multi-program partnership for my former employer. This was all started with myself at the helm for 3 years, doing all training, some hiring, all human resource issues for some time, and managing of staff that ranged starting from 30 all the way to 130 agents by the time I left the company. I understand all facets of ma

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