I have worked in Key Account Management and Customer Success Management with corporates in South Africa, the United Kingdom, and Denmark.
These roles entailed:
- Comprehensive onboarding and training to increase adoption
- Monitoring health meters to gauge usage and upskill clients in best practices, to improve outcomes and reduce churn rate.
- Identify potential risks and resolve issues swiftly with tech support to increase client satisfaction and retention.
- Collaborate with the Sales Team to identify up-sell opportunities
- Plan meetings and reviews with the Sales Team and stakeholders to drive value throughout the customer journey.
- Nurture key stakeholder relationships, aligning services to objectives to motivate renewals.
- Create quarterly reviews designed to target stakeholder objectives and initiatives, to show ROI and motivate upsell and renewal.
- Contribute to product development and service optimisation through customer feedback and interdepartmental collaboration.
- Track CRM data and insights to improve processes and elevate the customer journey and experience.
- Help customers reduce costs, improve processes, and contribute towards their success and growth journey.