With 10+ years of experience with various domains, As part of Customer Success: Single-handedly leading a huge customer base distributed in India, developing seamless customer onboarding, adoption, and expansion strategy for a rapidly growing organization while building out training, support, and customer success team. Building streamlined processes, tracking metrics to ensure successful adoption, retention, growth and loyalty. Customer success leader with expertise in coordinating between cross-functional teams in product development and strategy, sales, customer experience and accelerate growth within the company by ensuring clients' success. Adopting thought leadership strategies to deliver results.