-2 years as customer service representative for top companies -2 years technical support (level 2) for printers, scanners, VOiP, cable tv, cable phone and internet -1 year email and chat support for printers, scanners, VOiP, cable tv, cable phone and internet -knowledge and experience with Mac and PC -knowledge w/ remote access for Mac and PC -experience w/ sales - experience w/ data entry and web research -experience w/ transcription -knowledge with MS office and Google Drive esp. Spreadsheet -experience w/ data mining -experience with administrative works -worked as Admin/Promotional lead for a known federal company in US -was able to handle/train team and delegate tasks -currently working with Insightly, Magento and ERP site -experience with IT Help Desk -experience w/ smartphones, tablet, smart gears/watches