I have almost 10 years Call Center Experience, 9 of which are spent in Quality Assurance (as an Analyst, Supervisor and Manager) in Customer Service. As a part of the Quality Department, we ensure that the agents adhere to the call flow and the procedure set by the client. The team then gathers the data and create a summary showing the trends and provide sound recommendations to operations and the client.
I am a Writer and a Blogger. My typing speed is at 55 words per minute. I also do transcription assignments. You will hire me and I shall give my best.