- vast experience in broadband service and telephony - Microsoft office expertise - cisco router/switches programming and O&M -Installing, maintaining, repairing, and testing high speed internet, networking, and VDSL for residential and business clients - installing and repairing networking products using computer operating systems - Analyzing and troubleshooting technical problems - Conversing with customers and solving their concerns on service order requirements and equipment request -Checking total line quality to ensure smooth networking service -Selling broadband service to customers by identifying their needs - Connecting wires and cables to terminals, removing and replacing hardwares as needed - Identifying and working with telecom color-coded wires and cables - efficient in LAYER 2/3 data communication protocols