can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I have Organisational abilities, administrative skills, basic literacy and numeracy skills, the ability to do the same task for long periods of time, accuracy and good attention to detail and a good understanding of data confidentiality issues I am a full-time freelancer. I am a full-time freelancer