PROFESSIONAL COMPETANCIES · Customer Management.· People Management.· Escalation Management.· Incident Management.· Problem Management.· Change Management· Configuration Management.Education· Passed 10+2 with 52.2% under Uttar Pradesh Board from D.M.U Inter College Govind Nagar Kanpur.· Graduate degree in Bachelor of Science (PCM) from D.A.V Degree College.· Two-year Diploma in Software Engineering from Aptech computers Swaroop Nagar Kanpur in year’2000.· Passed 'O' Level of DOEACC in January 2000.Technology SummaryCertifications:MCP, MCSA, CCNA, ITIL.Systems:Windows 9X/NT/2000/XP/2K3.Databases:Ms-Access, SQL.Languages:Visual Basic,HTMLSoftware:MS Visio, MS Office, Ms-Exchange2000/2003.WFM Tools :Service Desk, Remedy and Clarify.Remote Access Tool:PCAnywhere, Dame ware, Terminal Services (Win 2K) and Net meeting.