Proficient typing skills Computer skills and a knowledge of relevant software packages Basic literacy and numeracy skills Organisational abilities Administrative skills Good communication skills, both written and verbal A polite phone manner Good customer service skills Self-motivation The ability to work independently and as part of a team A conscientious and responsible working attitude Accuracy and good attention to detail The ability to do the same task for long periods of time The ability to work under pressure and to tight deadlines Good spelling, punctuation and grammar A positive approach in a busy working environment A knowledge of health and safety policies A good understanding of data confidentiality issues.