Overview:6 years of experience in the IT support area; trained in ITIL practices and GDF (Global Delivery Framework) procedures. I am really passionate about it.During my career I’ve been working for 3 years as an IT resource in IBM Global Delivery Centre (the main customer is the “Novartis International AG” account; this is a Swiss Multinational Pharmaceutical Company with data centres all around the world). As the main storage resource I was involve in many projects like Migration technologies, firmware upgrades (storage devices, switches and windows servers), Disaster Recovery exercises and customer audits. I’m in charge of a new storage area where all the vulnerabilities issues and request in customer systems that IBM manages are reported directly from the user.Skills Customer ServicesTeam Leading ITIL practices for IT service managementGDF - Global Delivery FrameworkStorage DataWindows 2002, 2003 and 2008 server basic troubleshooting and configurationUNIX