• Create performance metrics/dashboards for branch banking, design and implement methodology to effectively monitor business performance vis a vis business plans • Responsible for reporting the business performance, branch productivity on monthly basis • Design and produce strategy presentations, feasibility plans, project briefs and process documents • Drive product innovation and development initiatives to meet needs of all customer segments • Prepared the concept paper for the launch of segment based Offshore Banking Proposition in Africa • Resolve administrative problems by coordinating, analyzing data and identifying solutions • Organized customer and staff engagement initiatives to ensure brand loyalty