CAREER ACCOMPLISHMENTS/PROJECTS COMPLETED Multi-National Company 1989 - 2003 Increased profits 40% through automation, outsourcing and development of operations/back-office teams. Reduced labor costs $4 million and reduced credit turnaround time from 3 days to 24 hours through process re-engineering. Reduced errors and excessive overtime 75% through automation of the branch operation proof process to a direct general ledger-based system. Increased revenues by $3 million annually by utilizing state-of-the-art statistical forecasting and measurement techniques. Reduced annual bad debt losses from $5 million to $0.00. Increased business/lending by $50 million by providing specialized daily service and monthly credit reviews to new and existing high net-worth clients. Maintained a 95% approval rating from the lending committee, 35% above average. Designed accounting system