After working for more than 5 years in Business Intelligence and Strategy management in banking, I have advanced knowledge in portfolio optimization, data-led decision-making, managing large cross-functional projects, leading multidisciplinary and multicultural teams, outlining project scopes, managing timelines, and deadlines, guiding the search for new proposals that create value for the client and ensuring a seamless experience for all parties involved. On the other hand, with my background in qualitative and quantitative research, I have knowledge in guiding research focused on improving the customer experience.