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Database Design

· Altitude 7.1 CTI / scripting development and support for EDP contact center· Genesys 8 CTI / xAD- xseed Agent Desktop customization, integration and support for Fernandez Mera· Altitude 7.5 CTI / scripting development for Affinitas· Genesys 8 CTI / Siebel 8, integration in a pilot project for Porto Seguro· Genesys 8 CTI Development of an Agent Desktop Application in a client server architecture and integration with a web based application designed for agent scripting purposes.· Projects in .NET Web Platforms - website for LaresOnLine (www.laresonline.pt)· Genesys 8 CTI GAD customization and integration with BMC Remedy Action Request System 7 for Junta de Castilla y León· Altitude 7.5 CTI / scripting development for Santander Totta· Genesys 8 CTI customization and integration with Siebel 8.1 CRM for DGITA · Projects in .NET Web Platforms - website and online store for ClubeDoVinho (www.clubedovinho.pt ) and Simple Fruit (www.simpl

Skills & Expertise

.NETAndroidArchitectureASPBashBmc RemedyCC#C++EclipseEnglish LanguageJavaLinuxLisp (List Processing)Microsoft SQL ServerOraclePlPL/SQLPostgreSQLPrologSASSiebelSQLVisual StudioWindows

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