Edgilent Corp., Warrenville, Illinois Period: 06/2004 - Present Software Engineer Developed and troubleshooted business process management software for organizations such as ServiceMASTER using RiverStar Software's product called Whitewater Guide, RightNow Technologies' CRM software, Java-COM bridge software such as Intrinsyc's J-Integra for COM and open source software Jacob as well as IECanvas for embedding Activex Microsoft Web Browser Control object in Java application for systems integration and call flow complexity in call centers. Also, used Mercury Interactive's WinRunner as well as open source software such as Junit and IeUnit for testing of above implementation. As a member of Edgilent's Open Systems Solutions Group in a service delivery capacity provided development, unit testing, integration testing, install custom code, custom configuration, and custom release control services to S2