Four years project management experience, currently coordinating projects to help improve company’s appearance online and improve internal processes. Three years experience in a place of higher learning teaching adult learners the functions and capabilities of technology and the applications that run on them. Have developed curriculum, instructed a class full of students and provided metric tools for evaluation. Ten years experience in a technical environment, including team lead of technical staff and project management as well as research of new products to automate and optimize a customer care center. Supported several products implemented with 24/7 support. Established successful upgrades and changes to products with limited or no customer interruptions.