Award-winning marketing professional who is highly skilled in digital marketing, such as email and mobile marketing strategies. Demonstrated ability to collaborate with others and utilize problem-solving skills to identify growth opportunities and increase effectiveness. Experience: Retail: Provided the world’s largest coffee retailer, Starbucks, with an innovative three-year personalization roadmap as part of a request for proposal (RFP) response, alongside North American senior leadership worth $624M in net revenue. ! Conceptualized loyalty strategies for L'Oreal, the world’s largest cosmetics company, by delivering customer experience journeys that included in-store, online/email, mobile, call center and loyalty card consumer interactions. ! Pharmaceutical: Constructed multi-channel relationship marketing (MCRM) training curriculums for pharmaceutical industry leader, AstraZeneca, during a digital platform transformation project. Utilized campaign management expertise to assess training needs, design and launch global training modules effecting four countries and 40 on shore and offshore end users. ! Telecommunications: Enabled a national telecommunications company, Cox Communications, to improve marketing operations and retention programs by mapping nationwide team interaction models for seven regions. ! Provided brand management strategies and marketing operations recommendations to a local non-profit organization.