Experienced Microsoft Dynamics 365 CRM / Customer Engagement professional with strong expertise in designing, developing, customizing, integrating, and deploying enterprise-level CRM solutions. Extensive hands-on experience in Dynamics 365 CE customization, plugins, JavaScript, TypeScript, C#, Power Platform, Power Apps, Power Automate, workflows, dashboards, and ribbon/command bar customizations.
Strong technical expertise in developing and maintaining Dynamics 365 plugins, custom workflow activities, custom actions, business logic, client-side scripting, form customizations, views, business rules, security roles, and model-driven applications. Experienced in JavaScript and TypeScript development for advanced Dynamics 365 form, field, subgrid, lookup, ribbon, and command bar customizations, including integration with Dataverse and Dynamics 365 Web API.
Experienced in developing Power Automate cloud flows, classic workflows, business process automation, approvals, notifications, and integrations across Microsoft Power Platform and external systems. Skilled in developing Power Apps and model-driven applications using Dataverse, with a strong understanding of solution architecture, managed and unmanaged solutions, solution layering, dependencies, and ALM.
Strong experience with Azure DevOps, Git, YAML-based CI/CD pipelines, Azure Pipelines, automated solution packaging, deployment, validation, and environment management across Development, UAT, Test, POC, and Production environments. Experienced in implementing enterprise-grade DevOps processes for Dynamics 365 and Power Platform solutions.
Proficient in C# and .NET development, including console applications, ASP.NET applications, APIs, integrations, data migration utilities, and automation tools. Experienced with Dataverse/Dynamics 365 SDK, Web API, Azure services, authentication, and integration patterns.
Additional expertise includes Dynamics 365 dashboards, charts, views, advanced customizations, integrations, Azure, Power Platform, AI/AI-assisted solutions, and modern application development. Strong understanding of enterprise CRM architecture, technical leadership, troubleshooting, performance optimization, development standards, code reviews, and end-to-end solution delivery.