E-commerce Consultant with 12yrs Experience can help as your business requirements with required tools and software
E-commerce Platforms: Familiarity with popular platforms like Shopify, WooCommerce (for WordPress), Magento, or BigCommerce is essential. Each platform has its own set of features catering to different types of businesses.
Payment Gateways: Understand various payment gateways like PayPal, Stripe, Square, etc. Different regions might have different preferences for payment methods, so knowing a variety is useful.
Website Optimization: Knowledge of tools like Google Analytics for tracking website traffic, and tools for A/B testing and conversion rate optimization can be immensely beneficial.
Inventory Management: Tools like TradeGecko, Zoho Inventory, or DEAR Systems can help businesses manage their stock efficiently.
Customer Relationship Management (CRM): CRMs like Salesforce, HubSpot, or Zoho CRM can aid in managing customer relationships and improving customer satisfaction.
Digital Marketing: Expertise in online marketing tools and platforms including Google Ads, Facebook Ads, marketing software (like Mailchimp, Constant Contact), and SEO tools.
Mobile Commerce: Understanding mobile app development for both Android and iOS platforms, or utilizing platforms like Shopify Mobile App Builder.
Security: Knowledge about SSL certificates, secure payment gateways, and other security measures to ensure customer data safety.
Social Commerce: Utilizing platforms like Instagram Shopping and Facebook Marketplace for social media-based selling.
Customer Support Tools: Familiarity with tools like Zendesk, Freshdesk, or Intercom for providing excellent customer support.