I've been in the E-Commerce industry for over 7 years, primarily working in Customer Care, handling various roles Team leader, quality associates, fraud & payments associate and email support. I also have a call center background for nearly 5 years as a customer service representative. A Customer Service expert with a strong background in Order Management involving order processing, refunds & replacement processing. Looking to establish a career in freelancing with the help of my previous experience and diverse skill set.