Dear Team. I Have  8+ years’ expertise in defining business solutions in an IT environment in a Business Analyst working with business owners and Public Relation handling.

• Track, report and resolve quality issues impacting the client
• Simplify and Automate Support activity, leading with technology to replace recurring manual tasks
• Build and Manage the Knowledge sharing portals with Product documents
• Provide required product/trouble shooting training for team to reduce the number of tickets escalated to Product Development.
• Conduct department meetings and communicate all relevant company and personnel-related information to employee
• Experience with Enterprise Support
• Demonstrated ability to have supported multiple products/projects in Enterprise Software is desirable