Service Description
I’m an Atlassian Certified Expert (ACP) and ITIL-certified consultant with over 7 years of experience helping teams maximize their investment in Jira & Confluence. I support companies of all sizes in designing, implementing and maintaining robust collaboration and ITSM solutions.
My services include:
Jira & Confluence configuration and administration
Instance setup, project/space architecture
Permission schemes, roles and group management
Ongoing maintenance, upgrades and health checks
Development, optimization
Workflow design & automation
Custom workflow creation (statuses, transitions)
Automation rules using Automation for Jira, ScriptRunner, JMWE
Scheduled jobs, event-driven triggers and error handling
Cloud migration
Project and data migrations with JCMA & CCMA
Permission, user and group mapping
Post-migration cleanup, performance tuning and validation
ITSM process implementation in Jira Service Management
Incident, problem, change, and service request workflows
SLA definitions, queues, and customer portals
Knowledge base integration with Confluence
Integration & Marketplace apps
Slack, Microsoft Teams, REST API & webhooks
Insight (Assets), Tempo, JMWE, Scriptrunner and other top-tier add-ons
Custom integrations to third-party systems
Dashboards, reporting & analytics
Tailored dashboards, JQL filters and gadgets
KPI reports, SLA performance tracking
Data-driven insights for continuous improvement
Training & documentation
Hands-on workshops for end users and admins (remote or on-site)
Custom training materials, best-practice playbooks
Knowledge transfer to your internal teams
Certification:
Ready to make your Atlassian tools truly work for your team? Let’s connect.
My LinkedIn profile