I am a dependable IT Service Delivery Professional, with multiple certifications (including PRINCE2/ITIL/MCSA/AWS) and having accomplished career record of execution for Service/Process Transition & Transformation, Infrastructure Project, ITIL Framework Deployment, Application Service Transition, etc, performing effectively. During my career, I have led/managed service delivery projects in multiple sectors (Ex. Pharmaceuticals, City Counsel Management, Financial Organizations) gaining strong experience in Project Management & Delivery, ITSM Functional Consulting and Tool Deployment & Team Leadership. I am skilled at Project/Transition Management, Project/Transition Process Optimization, ITIL Consulting Projects, ITSM Tool Deployment. Besides, I am skilled at innovation, decision making, problem solving, planning, innovation, collaboration and communication.