My name is Madeleine Kaye Unera, but you can call me Kaye. I am an experienced Customer Service Representative for the past decade from different line of businesses . Within those decade I have been a Quality Analyst and a Product trainer for the Call Center industry as well. Within those years I have attended multiple training from one company to another understanding their product and analytical training such as six sigma and I was also sent to Augusta GA back in 2010 to learn about the new CRM for our client back then. I have great experience working with various BPO companies and campaign that helped me enhanced my skills for catering customer and clients’ needs. I have more than 1 year work from home experience as a Virtual Assistant for Real estate client in the US, lead generation, data mining, blog writing, social media management, photo and video editing, circle prospecting and more. I am currently employed as a consultant in my Aunt's recruitment company as their Customer Service and Compliance Consultant as a part time job since January and helped them acquire 176 nurses to be sent to UK. I strongly believe that I will be an asset to any company that I work for due to all the work experience that I have. I have excellent communication skills. I could read, write and speak the English language. I know how to value the job that I have. I am very hardworking and flexible to whatever task may be given to me. I believe in the saying Mind Over Matter wholeheartedly. I know in my heart that with the current knowledge that I have and the training you will provide me, will greatly enhance my skills and proficiency with the business.I am more than willing to be trained and learn fast and improve for the benefit of your company. Please see my attached resume. Thank You for the opportunity and God Bless!