I've handled setups and resolved problems related to setting up mail clients on various desktop and mobile platforms while assessing needs and suggestion and promotion of alternative products or services, adding value to the customer interaction. As a Technical Support Representative, I've assisted basic phone, DSL and cable lines & equipment and troubleshooting. Cable troubleshooting- ensures the functionality of all digital box and other equipment for cable TV. I have also experienced supporting Home Networking. Where I worked on multiple wired and wireless computers, file and printer sharing and other networking equipment such as routers. I've also conducted configurations of gaming consoles to connect them to the internet.