• Expertly provide bilingual French/English IT support to end-users througphone, and chat.
• Skilled in troubleshooting and resolving hardware and software issues across desktops (windows and mac), laptops, printers, and mobile device
• Execute system and software installations, updates, and configurations with precision.
• Proficient in cloud system administration including Active Directory, Azure, Exchange, M365 and citrix.
• Deliver training and guidance to end-users on various software applications and tools.
• Keep comprehensive system documentation up to date.
• Translate complex technical information into user-friendly language for diverse user groups.
• Translations and review experience