Over 8 Years experience as a Gainsight Administrator. Built & streamlined processes, workflows and systems across the Customer Journey. Worked cross-functionally with stakeholders from Customer Success, Marketing, IT, Channel, Professional Services, Sales, Renewals, Support, Product Management and Marketing to design solutions to resolve issues, challenges and add value to the processes, plans & SOPs throughout the customer journey. Goal is to keep the boat moving towards the business’s north start metrics. Created internal KPIs to measure & track team performance. Tools used: Gainsight CS & PX, Quickbase, Salesforce, PowerBI, Tableau, Miro, LucidChart, Visio, Jira, Confluence, Asana, Aha, Bugzilla, Slack & Teams