A seasoned writer/documentation specialist with over 13 years of experience  Expertise in MS Word, Excel, PowerPoint, Visio and FrontPage  Writer of user manuals, policy and procedure documents, process map flowcharts, customized forms, templates, RFP responses, staff communications, business plans, technical guides, QA material (e.g. test plans), web content  Competent and creative in all standard media including print, online and web  Adept at SME interviews and independent research  Superb at standardizing the "look and feel" of a company's documentation