Proficient in formulating, implementing & updating strategies & plans to achieve short & long term corporate objectives related to sales, revenue, profits, market leadership & sustainable growth. Skilled in developing & implementing processes, systems, policies & procedures covering all key business processes assuring continual improvements in productivity, performance & profitability. Adept in translating customer requirements & expectations into viable cost effective solutions and ensuring consistent high quality service leading to retention of satisfied customer base. Capable of resolving business process & customer relations related problems & issues and regaining business from long lost customers. Experienced in identifying emerging business opportunities and tying up partnerships for providing new products & services meeting customer expectations. Deft in building & sustaining productive professional relations with clients, consultants, principals, vendors, dealers & distributors and internal departments. Outstanding leadership skills enabling building, mentoring, motivating and eliciting superior performance from a cross-functional professional team. Proactive, achievement driven professional with strong work ethic, integrity and excellent communication, coordination, problem solving, decision making, planning & execution skills.