-Providing customers with end-user technical support, by easily resolving technical issues and concerns VIA Real-time & Online service. -Creating user internet account /personal details on network & configuration of Routers with Pre-Shared KEY for Security (If Required) VIA Real time. -Troubleshooting UGO & Wireless Internet modem for network Signal & strength VIA Real time & Online service -Working with users at all levels, thereby providing a real-time and online support thus, ensuring a continual exceptional service. -Query client’s CPE using the McWill EMS software to ascertain client connection status, signal strength, Access Point (AP), and IP details.