Sherin Sam

Kollam, Kerala, India

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CURRICULUM VITAESeeking a position where I can effectively utilize my experience in order management, customer-service and training to make a positive contribution for achieving the organization goals.Skill Summary Experienced in the Order Management (BPO), with a proven record of productivity & quality. Training experience in Order Management (Return Material Authorization, Contract Renewals, Order Entry & Booking, Termination of license, GCDES). Preparing Training modules for the Order Management Process.Computer Skills Experienced Good working knowledge of MS Office. Undergone trainings for specific systems & tools (Oracle 11i, Lotus Notes, SFDC, ZOHO CRM). JOB PROFILERM EducationPeriod : March 2012 till dateDesignation : Order Coordination AssociateEDUCATIONAL PROFILEDegree Board/University Period/Year of Passing Marks (%)PG Diploma in Human Resource Management Annamalai University 2010-11 55%MA in English Language & Literature Pondicherry Univ

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