A highly experienced (over 15 years) project and program management professional with extensive experience of account fulfillment and service delivery for mobile, fixed, IP networks. Performed and delivered in multivendor (ALU, Huawei, ZTE, Ericsson, Harris, Inspur) and multinational environment (Middle East, Australasia, New Zealand, French Polynesia), summary of the key achievements include:
Professional Service Delivery, Network Operations & Field Maintenance expertise (NOC, SOC, SD)
Program/Project Delivery (PMO) & Account Fulfillment Management (>20M U$D)
Roll Out & Operations Management, Service Transition & Network Transformation (>10M U$D)
Contracts Negotiation/Renewal and Bidding Response & Strategy skills (RFI, RFP, LOI)
CXO level engagement and Team Building/Mentoring Capabilities
Stakeholder Engagement (Internal & External), Resource(s) Management & Scheduling
Relationship Management (Internal & External), Customer Service Support, SLA Management
Product Lifecycle Management, Revenue, Collection & Billing Cycle Management
Project Planning,
Project Scoping and Execution
Poject progress tracking and reporting
Certified Project Manager
Agile Coach
Scrum Master
CXO level engagement
Service Delivery as per ITIL
ICT Process and Procedures
RFP writing