I am Bachelor’s degree in Bachelor of Business Information Technology, Diploma in information Technology. Certification in, MCTS, MCITP, MCSA, and APS in Servicing Hp Desktop, Workstation, Notebooks, cyber forensics, Cybersecurity Awareness, Occupational Safety and health training, Occupational Health and Safety committee, Fire Safety Awareness Training. I have worked as ICT manager, ICT officer, Service desk team leader, ICT support engineer, where I am involved in ICT policy, System Administration on ERP Microsoft dynamic 2016,Managing mobile banking, Liaising with vendor, training of staff on new and existing application, Development and generation of customized report, updating of SACCO website ,Network and Active Directory Administration, Email Administration and troubleshooting on office 365, Creating, changing, and deleting user accounts per request, SOP formulation, Cost Management, Customer Relationship Management, Hardware Management, Risk Management and Service Delivery, IT infrastructure management Encryption and decryption of the Hard disk and Resetting token for the MacAfee end point encryption, Installation and configuration of Microsoft dynamics, prepay, oracle10g, 11g, MS outlook, windows xp, windows 7, windows vista, creation of network accounts in Active Directory and its associated rights, new email account and Monitoring the network links on MPLS network for Safaricom, Internet solution and KDN .I have experience with different filed such as Sacco, Microfinance, Bank, telecommunication, and NGO with creativity, strategic vision and strong analytical capabilities with rational judgment to sensitive issues. I have a comprehensive diverse knowledge of organization policies, procedures and operations coupled with productive interpersonal skills for work. I have the aptitude to handle multiple tasks under pressure without compromising quality, teamwork and commitments to deliver within deadlines and firm knowledge of the latest technologies and solutions of the developing countries and societies. Project management Successfully Upgrade Of an Integrated ERP from Microsoft Dynamic 2009 R2 to Microsoft Dynamic 2016 System, Successfully Design and implementation Tier II Data Centre Successfully Upgraded network device and creation on Vlan at Wanandege with minimum down time. Successfully splitting two branches (BR.NET) at eclof- Kenya with minimum down time. Experience Windows Server 2003, 2008,2012,2016.Windows XP,Vista,7,8,10, ERP: Microsoft Dynamic 2009 R2, 2013,2015,2016. Umoja, IMIS. Microsoft Office: 2000/2003/2007/2010/2013/2019 .END point Symantec, McAfee Antivirus Enterprise, Sophos XG, Zemana, and Kaspersky. Lotus Notes Firewall: Sophos XG, fortinet, Cyberroam.CBS: banker realm, flexcube, Microsoft Lync, SQL. ITIL Based processes, helpdesk systems .Server hardware infrastructure management.Video conference systems experience (WebEx, zoom, skype, Lync).