Incident Management (5140767) - Freelancer on Guru

Other

Incident Management

$10/hr Starting at $100

Facilitating the recovery of all P1/P2 major incidents including managing appropriate reporting and notifications to key stakeholders, as well as ensuring minimal business impact.
Handling the bridge calls for P1 and P2 incidents, sending out Incident communication.
Responsible for escalating Incidents and User Service Requests within their organization
Validating all the priority incidents based on the impact and urgency
Following up with respective resolver teams on high escalated cases.
Leading the standup calls to discuss the long-running/backlog cases - P3 & P4 Incident.
Escalating the Incidents to the respective operation team for faster action.
Documenting the incident troubleshooting action on the whiteboard.
Provide incident report [MIR] to problem management to investigate the RCA.
Checking Incident SLO as per the priority and agreement.
Excellent knowledge in monitoring the tools as a proactive measure to save the environment from major outages.
Creating an internal chatbot with resolver teams to fix major issues identified via monitoring tools.
Quality checks for the improvement of the process and Identifies process improvements.
Mitigation Report on the violated tickets with respective technical/resolver teams.
Active participation in client meetings, creating and sending required reports to clients.
People management and client management.

$10/hr Ongoing

Facilitating the recovery of all P1/P2 major incidents including managing appropriate reporting and notifications to key stakeholders, as well as ensuring minimal business impact.
Handling the bridge calls for P1 and P2 incidents, sending out Incident communication.
Responsible for escalating Incidents and User Service Requests within their organization
Validating all the priority incidents based on the impact and urgency
Following up with respective resolver teams on high escalated cases.
Leading the standup calls to discuss the long-running/backlog cases - P3 & P4 Incident.
Escalating the Incidents to the respective operation team for faster action.
Documenting the incident troubleshooting action on the whiteboard.
Provide incident report [MIR] to problem management to investigate the RCA.
Checking Incident SLO as per the priority and agreement.
Excellent knowledge in monitoring the tools as a proactive measure to save the environment from major outages.
Creating an internal chatbot with resolver teams to fix major issues identified via monitoring tools.
Quality checks for the improvement of the process and Identifies process improvements.
Mitigation Report on the violated tickets with respective technical/resolver teams.
Active participation in client meetings, creating and sending required reports to clients.
People management and client management.

CloudITILManagementReportsTicketing SoftwareTroubleshooting