-Support in TCP/IP, LAN/WAN and networking concepts. -Command in using Microsoft base application such as Office, Exchange, CRM. Teamed up with colleagues to perform IT systems support functions. Provide end-to-end and remote support to printers, desktops, servers, application. Perform daily IT support towards IT Department’s operation. Configuring in setting up computers. Manage Microsoft domain environment. Maintain firewall & network switches configuration. Experience in setting up LAN/WAN networking infrastructure. Answer and handle user’s inquiries and complaints. Compile operation reports as required.