I have 13+ years of experience in IT Infrastructure support with ITIL module - Worked more than 15 system management monitoring tools related to Application, Database, OS and Network) along with Windows & Linux profile and handling a team with lead activities. Monitoring Tools worked in last 13+ years - BMC BPPM, Check_MK, Pagerduty, VM Ware, MoogSoft, Nagios, Cacti, HP NNM,Newrelic,Scom, Fortigate Firewall Monitoring tool, Crowdstrike Monitoring tool for Securing applications, OS, Network etc VDI Tool, VMWare Tool and Solarwinds. Ticketing tools : Sify's Info Desk, BMC Remedy, Service Now and Jira.